Introduction
PlantFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cannabis retail management software.
Information We Collect
Information You Provide
- Account information (name, email, company details)
- Business information (dispensary locations, licenses)
- Transaction data (sales, inventory, customer records)
- Communication data (support tickets, emails)
Information Collected Automatically
- Usage data (features used, time spent)
- Device information (browser type, IP address)
- Log data (access times, pages viewed)
How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process transactions and manage inventory
- Send important updates and notifications
- Improve our software and develop new features
- Provide customer support
- Comply with legal obligations
Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit and at rest
- Regular security audits
- Access controls and authentication
- Regular backups
- Compliance with cannabis industry regulations
Data Sharing
We do not sell your data. We may share information with:
- Service providers (hosting, email services)
- Legal authorities when required by law
- Business partners with your consent
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
Data Retention
We retain your data for as long as your account is active or as needed to provide services. We may also retain and use data as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
Cannabis Industry Compliance
We understand the unique compliance requirements of the cannabis industry. Our data handling practices are designed to help you maintain compliance with local and national regulations.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@plantflow.info
- Phone: +66 81 648 7661
- Address: 142, 100, Maret, Amphoe Ko Samui, Surat Thani 84310, Thailand
- Tax ID: 0845567010381